Last updated:
August 13, 2024
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Fast Facts
Name:
Bland AI
Key features:
- AI phone agents that sound exactly like humans when they pick up the phone.
- With Enterprise, trains an AI phone agent on existing phone calls to improve call performance, and build guardrails against hallucination.
- Transfers calls to a human agent whenever a predefined condition is met, streamlining communication.
- Integrates APIs, provides live data into phone calls to access customer records and knowledge bases, and performs actions like scheduling appointments
- Creates voice clones from Bland's library of voices, making AI phone agents sound more natural and engaging (credit)
Our take:
The most conversational AI we’ve ever seen.
Pros:
- The most human-like sounding AI customer support we’ve ever heard.
- Low latency
Cons:
- Complicated pricing plan, costs $0.09/minute and billed to the exact second.
- High bar to reach - difficult to replace an actual human contact.
Pricing:
Our Review
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